Tier 1 – Quick Fix

• Add/remove users, reset passwords

• Simple license adjustments

• Support time: up to 1 hour

Tier 2 – Admin Setup

• Configure licenses, MFA, groups, and policies

• Support time: up to 3 hours

Tier 3 – Full Solution

• Full tenant setup (security, compliance, mail, Teams)

• Small business rollout with training

• Support time: up to 8 hours