Tier 1 – Quick Fix

• Solve sign-in, role, or resource issues

• Support time: up to 1 hour

Tier 2 – Resource Setup

• Configure VMs, storage accounts, networking basics

• Support time: up to 3 hours

Tier 3 – Full Solution

• End-to-end Azure environment build or migration

• Advanced architecture & security policies

• Support time: custom (quote if beyond 8 hours)