Tier 1 – Quick Fix

• Modify existing report visuals or datasets

• Fix broken connections

• Support time: up to 1 hour

Tier 2 – Custom Report

• Create a new report from a dataset

• Add charts, slicers, and simple DAX measures

• Support time: up to 3 hours

Tier 3 – Full Dashboard

• Build interactive dashboards with multiple pages

• Advanced DAX, KPIs, Power Query integration

• Support time: up to 8 hours